Privacy Policy

Last updated: May 31, 2025

1. Introduction

Welcome to HyperPixed AI (“we,” “our,” or “us”), an online platform offering a suite of photo, document, and AI-powered editing tools. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website and use our services. By accessing or using HyperPixed AI (the “Service”), you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information in three primary ways:

  1. Information You Provide Directly
    • Contact Form: When you send us a message through our “Contact Us” form, we collect your name, email address, subject, and message content.
    • Support Requests: If you email us at support-salman@hyperpixedai.com, we retain your email address, name (if provided), and any other information you share.
  2. Usage Data and Analytics
    • Log Data: When you visit our website or use our Service, our servers automatically record certain information (“Log Data”). This may include your IP address, browser type and version, pages visited, time spent on each page, referral/exit pages, device identifiers, and timestamps.
    • Cookies & Tracking Technologies: We and our analytics partners (e.g., Google Analytics) use cookies, web beacons, local storage, and similar technologies to collect usage information, track activity on our site, and store preferences. You can control cookies via your browser settings; however, disabling cookies may limit certain features.
  3. Third-Party Services
    • Embedded AI Tools: When you use embedded Hugging Face Spaces (e.g., background removal, face-swap, change background color), those third-party services may collect information according to their own privacy policies. We do not control those policies; please review them directly.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide & Maintain Our Service: Processing editing requests, delivering embedded AI demo tools, generating downloadable results (JPG, PDF).
  • Customer Support: Responding to “Contact Us” inquiries and support emails.
  • Improve User Experience: Analyzing usage patterns to optimize features, fix bugs, and develop new functionalities.
  • Communications: Sending administrative notices (e.g., policy updates). We do not send unsolicited marketing emails without your explicit consent.
  • Security & Fraud Prevention: Monitoring for suspicious activity, preventing unauthorized access, and maintaining Service integrity.

4. Disclosure of Your Information

We do not sell or rent your personal data. We may share information only in the following limited circumstances:

  • Service Providers: We engage trusted vendors (hosting, analytics, email processors) to perform services on our behalf. They can access only the data needed to perform their tasks and must keep it confidential.
  • Legal Compliance: If required by law, regulation, legal process, or government request, we may disclose your information (e.g., to respond to subpoenas, court orders).
  • Protection of Rights: To enforce our Terms of Service, protect our rights, property, or safety, or that of our users or others.
  • Business Transfers: In a merger, acquisition, restructuring, sale of assets, or bankruptcy, personal information may transfer to a successor entity. We will notify you before any such transfer.

5. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law:

  • Contact & Support Messages: Retained for up to 3 years, unless you request deletion sooner or longer retention is legally required.
  • Usage Data & Log Files: Retained for up to 24 months. Aggregated/anonymized records may be kept longer for analytics.

6. Your Privacy Choices

  • Cookies & Tracking: You can adjust your browser settings to refuse some or all cookies. Note: disabling cookies may limit certain site features.
  • Access & Correction: You may request access to personal data we hold about you, ask for corrections, or request deletion by emailing support-salman@hyperpixedai.com. We will respond promptly.
  • Unsubscribe: We do not send marketing emails unless you explicitly opt in. If you receive any service‐related notices, you may not be able to unsubscribe from those transactional messages.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect against unauthorized access, disclosure, or misuse of your personal information. However, no method of transmission or storage is 100% secure. In the event of a data breach, we will notify affected users and authorities as required by law.

8. Children’s Privacy

HyperPixed AI is not intended for use by children under 13. We do not knowingly collect personally identifiable information from children under 13. If we learn that we have inadvertently collected such data, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., Hugging Face Spaces, social platforms). Those sites have their own privacy practices, and we are not responsible for their policies or content. We encourage you to review their privacy policies directly.

10. International Users

HyperPixed AI is based in Indonesia. If you access our Service from outside Indonesia, your data may be transferred to—and processed in—Indonesia (or other locations where our servers or service providers reside). By using our Service, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. We encourage you to review this policy periodically. Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this policy or our data practices, please contact us at:

HyperPixed AI
Owner: Salman Alfarisi
Location: Sagulung, Batam, Indonesia
Email: support-salman@hyperpixedai.com