These are the questions our support team fields most often each day.

We hope you find the answers helpful.

Do you keep my files after processing?

Absolutely not. We do not retain any of your files once processing is complete. Our system does not store uploads in a database or any persistent storage—your data exists only briefly in memory during processing and is then discarded immediately.

Is it safe to upload sensitive or corporate documents?

Yes, your files are handled with top-level security. All transfers use HTTPS/SSL encryption, and we apply end-to-end encryption to further protect your privacy. We fully comply with the EU’s GDPR (General Data Protection Regulation), which is one of the strictest data protection standards globally. You can confidently use our service for personal or business files.

What are the system requirements?

Our app is lightweight and works on most modern devices. For optimal performance, we recommend using up-to-date browsers like Google Chrome, Mozilla Firefox, Microsoft Edge (version 10+), or Safari. If you run into issues on the download screen, try switching to Incognito or Private Mode in your browser.

How do I upload my files?

Just drag and drop your files into the upload area—it’s that simple. You can also click the “Select Files” button or bring in files directly from cloud storage services like Google Drive or Dropbox.

Why is the file conversion taking a long time?

Conversion speed depends on several factors: your internet connection, the size of your files, and how busy our servers are at that moment. While we do our best to ensure fast processing, these external factors may occasionally cause delays.